Awesome Support – Public Tickets

Have you ever wanted to use your tickets as a knowledge base that your users can search for answers?  Now you can!

A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending a support request.

The Public Tickets add-on for Awesome Support helps you to reduce the cost of support by allowing you to create a searchable archive of selected tickets that your users can access at any time.  Here is an example of what your users could see when they access your Public Tickets page:

Multiple Presentation Styles

Your users can select from multiple presentation styles:

• Grid
• List
• Accordion

Your admin can also lock the page to a single style.

Multiple Levels Of Control

• Tickets can be marked as PUBLIC or PRIVATE
• Replies can be marked as PUBLIC or PRIVATE
• Agents can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time
• End users (if allowed by the admin) can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time
• Admin can decide if all new tickets will default to PUBLIC or PRIVATE

Awesome Features

• Your admin can determine who can set tickets to public or private – agents or both agents and customers
• A comprehensive shortcode with numerous options
• Show all tickets on one page or separate them out by product or tags
• Control whether you will show open tickets, closed tickets or both