What is WooCommerce Abandoned Cart Recovery? WooCommerce Abandoned Cart Recovery is a WooCommerce extension which helps you to recovery unfinished order in your store. When a customer adds a product to cart but does not complete check out. After a scheduled time, the cart will be marked as “abandoned”. The plugin will start to send cart recovery email or facebook message to the customer, remind him/her to complete the order.
CAPTURE ABANDONED CART
When a user adds a product to the cart but does not check out. After a selected time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will capture the cart information include: add to cart date, customer email address, added to cart items, cart total, cart status and IP address. Then using this information to contact the customer, offer discount and request him/her to complete check out.
REQUEST EMAIL POP-UP
A pop-up will appear when customers click add to cart for the first time, request them to fill in an email address to complete the add to cart action. After getting an email the pop-up will not reappear and users can add products to cart normally. And the email address will be automatically filled in checkout form when the customer goes to the checkout page.
SEND RECOVERY EMAILS
When a cart is marked as abandoned, the plugin will send a recovery email to the email address that the customer filled in the request email popup. Asking them to finish check out the cart and offer coupons if it is necessary.
SEND FACEBOOK MESSAGE
The plugin will display a “Send to Message” tickbox under the add to cart button on single product pages. If customers tick on this box before adding the product to cart. The cart will be recorded and the plugin will send recovery message to the customer Facebook message. Recovery messages include text and a link to the checkout page. If customers click on the link, they will be redirected to the checkout page with their abandoned cart. This option requires a Facebook fan page and a Facebook app to work.
The plugin provides 4 types of report for you to check the abandoned carts. Select the suitable report type and a time range to view the report of abandoned cart in that time.